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Terms of Service

Last updated: January 25, 2026

Welcome to Billr. These Terms of Service ("Terms") govern your access to and use of Billr's website, products, and services (collectively, the "Service"). Please read these Terms carefully before using the Service.

By accessing or using the Service, you agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use the Service.

1. Acceptance of Terms

By creating an account or using the Service, you represent that you are at least 18 years old and have the legal authority to enter into these Terms. If you are using the Service on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.

2. Description of Service

Billr provides a free online invoicing platform that allows users to create, send, and manage invoices; track time and expenses; manage client information; and optionally connect their own third-party payment processor to accept online payments. The Service is provided "as is" and "as available."

3. Account Registration

To use certain features of the Service, you must create an account. You agree to:

  • Provide accurate, current, and complete information during registration
  • Maintain and promptly update your account information
  • Maintain the security of your password and account
  • Accept responsibility for all activities that occur under your account
  • Notify us immediately of any unauthorized use of your account

4. Fees and Payment

4.1 Service Fees

Billr is free to use. We do not process payments and we do not charge any transaction fee, platform fee, or per-invoice fee on the payments you collect. Billr never touches your money.

4.2 Payment Processing

If you choose to accept online payments, you connect your own third-party payment processor. That processor handles the payment directly, and you are solely responsible for any fees it charges and for compliance with its terms of service. Billr is not a party to those transactions and is not responsible for your payment processor's services or fees.

5. Payment Disputes and Chargebacks

Billr does not process payments and never holds your funds. If you accept online payments, you do so through your own third-party payment processor, and all disputes, chargebacks, refunds, and fraud handling are governed by that processor and are strictly between you, your client, and that processor.

5.1 Your Responsibility

You are solely responsible for the invoices you create and the payments you collect. You acknowledge and agree that:

  • You will only invoice clients for legitimate goods or services that you have provided or will provide
  • All invoice information will be accurate and complete
  • You are fully responsible for all chargebacks, disputes, refunds, and any related fees charged by your payment processor
  • You will respond promptly to any client disputes or inquiries

5.2 Billr Is Not a Party to Your Transactions

Because Billr does not touch your money, we do not hold reserves, do not adjudicate disputes, and impose no payment or dispute fees of our own. We may suspend or terminate accounts we reasonably believe are being used for fraud or other violations of these Terms, but we are not involved in resolving disputes between you and your clients or your payment processor.

6. Refund Policy

Refunds are at your sole discretion as the service provider and are handled through your own payment processor. You are responsible for:

  • Establishing and communicating your refund policy to clients
  • Processing refunds in a timely manner
  • Bearing all costs associated with refunds, including processor fees which may not be refundable

7. Acceptable Use

You agree not to use the Service to:

  • Violate any applicable laws or regulations
  • Infringe on the rights of others
  • Send fraudulent invoices or engage in deceptive practices
  • Process payments for illegal goods or services
  • Engage in money laundering or terrorist financing
  • Circumvent any security measures or access controls
  • Interfere with or disrupt the Service
  • Use the Service for any purpose that is not expressly authorized

8. Prohibited Businesses

The following types of businesses are prohibited from using the Service for payment processing:

  • Adult content or services
  • Gambling or gaming (unless properly licensed)
  • Illegal drugs or drug paraphernalia
  • Weapons or ammunition
  • Counterfeit goods
  • Multi-level marketing or pyramid schemes
  • Virtual currency or cryptocurrency exchanges
  • Any business prohibited by your payment processor's terms of service

9. Intellectual Property

9.1 Our Property

The Service, including all content, features, and functionality, is owned by Billr and is protected by intellectual property laws. You may not copy, modify, distribute, or create derivative works without our express written permission.

9.2 Your Content

You retain ownership of all content you create using the Service, including invoices, client data, and business information. By using the Service, you grant us a limited license to use, store, and process your content solely to provide the Service to you.

10. Confidentiality

We will treat your business information, client data, and invoice details as confidential. We will not disclose this information to third parties except as necessary to provide the Service, as required by law, or as described in our Privacy Policy.

11. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, BILLR SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, BUSINESS, OR GOODWILL, ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR THE USE OF THE SERVICE.

OUR TOTAL LIABILITY FOR ANY CLAIMS ARISING FROM THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO US IN THE 12 MONTHS PRECEDING THE CLAIM, OR (B) $100.

13. Indemnification

You agree to indemnify, defend, and hold harmless Billr, its officers, directors, employees, agents, and affiliates from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from:

  • Your use of the Service
  • Your violation of these Terms
  • Your violation of any applicable laws or regulations
  • Any chargebacks, disputes, or claims related to your invoices or payments
  • Any claims by your clients or third parties

14. Account Suspension and Termination

14.1 By You

You may terminate your account at any time by contacting us or using the account settings. Upon termination, you remain responsible for any outstanding fees or chargebacks.

14.2 By Us

We may suspend or terminate your account at any time, with or without cause, including but not limited to:

  • Violation of these Terms
  • Excessive chargebacks or disputes
  • Fraudulent or suspicious activity
  • Non-payment of fees
  • Extended periods of inactivity

14.3 Effect of Termination

Upon termination, your right to use the Service will immediately cease. We may retain your data as required by law or for legitimate business purposes. You remain liable for any obligations incurred before termination.

15. Data Export

You may export your data at any time through the Service. Upon account termination, you will have 30 days to export your data before it may be deleted.

16. Modifications to Terms

We may modify these Terms at any time. We will provide notice of material changes via email or through the Service at least 30 days before they become effective. Your continued use of the Service after changes become effective constitutes acceptance of the new Terms.

17. Governing Law and Dispute Resolution

These Terms shall be governed by the laws of the State of Delaware, without regard to conflict of law principles. Any disputes arising from these Terms or the Service shall be resolved through binding arbitration in accordance with the American Arbitration Association's rules, except that either party may seek injunctive relief in court for intellectual property violations.

18. Class Action Waiver

YOU AND BILLR AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. You waive any right to participate in a class action lawsuit or class-wide arbitration.

19. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

20. Entire Agreement

These Terms, together with our Privacy Policy and any other agreements expressly incorporated by reference, constitute the entire agreement between you and Billr regarding the Service.

21. Contact Information

If you have any questions about these Terms, please contact us at:

  • Email: legal@billr.cc
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