Privacy Policy

1. Information We Collect

1.1 Information You Provide

We collect information you provide directly to us, including:

• Account Information: Name, email address, password, and business name when you create an account.
• Profile Information: Business address, phone number, logo, and branding preferences.
• Client Information: Names, email addresses, and billing addresses of your clients that you add to the Service.
• Invoice Data: Details of invoices you create, including line items, amounts, payment terms, and notes.
• Payment Information: Billr does not process payments and does not store bank account or card details. If you choose to accept online payments, you connect your own third-party payment processor and that processor handles payment data under its own privacy policy.
• Communications: Any information you provide when you contact our support team or participate in surveys.

1.2 Information Collected Automatically

When you use our Service, we automatically collect certain information, including:

• Device Information: IP address, browser type, operating system, and device identifiers.
• Usage Data: Pages visited, features used, time spent on the Service, and other usage patterns.
• Cookies and Similar Technologies: We use cookies and similar tracking technologies to collect information about your browsing activities.

1.3 Information from Third Parties

We may receive information about you from third parties, including:

• Authentication Providers: Basic profile information when you sign in with Google.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Service
• Process transactions and send related information
• Send invoices and payment reminders on your behalf
• Respond to your comments, questions, and support requests
• Send you technical notices, updates, security alerts, and administrative messages
• Communicate with you about products, services, and events offered by Billr
• Monitor and analyze trends, usage, and activities in connection with the Service
• Detect, investigate, and prevent fraudulent transactions and other illegal activities
• Personalize and improve your experience

3. How We Share Your Information

We may share your information in the following circumstances:

• With Your Clients: Invoice details and your business information are shared with clients when you send invoices.
• Service Providers: We share information with vendors, consultants, and service providers who perform services on our behalf.
• Legal Requirements: We may disclose information if required by law or in response to legal process.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred.
• With Your Consent: We may share information with your consent or at your direction.

4. Data Retention

We retain your information for as long as your account is active or as needed to provide you the Service. We also retain information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements. Invoice records are retained for a minimum of 7 years to comply with tax and accounting requirements.

5. Data Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit using TLS/SSL
• Encryption of sensitive data at rest
• Regular security assessments and penetration testing
• Access controls and authentication requirements
• Regular backups and disaster recovery procedures

However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate personal information.
• Deletion: Request deletion of your personal information, subject to certain exceptions.
• Portability: Request a copy of your data in a portable format.
• Opt-Out: Opt out of marketing communications at any time.

To exercise these rights, please contact us at privacy@billr.cc. We may need to verify your identity before processing your request.

7. Cookies and Tracking

We use cookies and similar tracking technologies to collect and track information about your use of our Service. You can control cookies through your browser settings, but disabling cookies may limit your ability to use certain features.

Types of cookies we use:

• Essential Cookies: Required for the Service to function properly.
• Analytics Cookies: Help us understand how visitors interact with the Service.
• Preference Cookies: Remember your settings and preferences.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. When we transfer data internationally, we implement appropriate safeguards to protect your information.

9. Children's Privacy

The Service is not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If we learn that we have collected personal information from a child under 16, we will take steps to delete such information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

11. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

• Email: privacy@billr.cc

12. California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete personal information, and the right to opt-out of the sale of personal information. We do not sell personal information. To exercise your California privacy rights, contact us at privacy@billr.cc.

13. European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR), including the right to access, rectify, port, and erase your data, as well as the right to restrict and object to certain processing of your data. Our legal basis for processing your information includes performance of a contract, legitimate interests, and your consent where applicable.